COCOLOCO ONLINE
Terms & Conditions
By accessing and using the Website, the Customer agrees to be bound by the terms and conditions set out herein. The Customer may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of Cocoloco. We reserve the right to change the terms and conditions without prior notice.
Exchanges
We will only exchange an item/s within 5 days of purchase. Clothing should be unworn, unwashed, undamaged, and with original tags attached. The goods must be returned in the condition it was purchased. All exchanges may incur a handling fee. The courier fee will be forfeited.
If the exchange is approved by Cocoloco, the customer will need to courier the item back to Cocoloco at their own expense and risk.
This policy does not apply to items on sale.
Customised items cannot be exchanged.
Upon receipt, the item/s will be inspected, and provided it is in good order, all tags are still attached and the item/s have not been worn or washed, Cocoloco will proceed with the exchange.
Delivery
Cocoloco uses a third-party transporter / courier for all deliveries.
The Courier will use reasonable efforts to deliver the goods on the agreed delivery date or within the agreed delivery period.
Any delivery date provided by Cocoloco is an estimate unless expressly agreed in writing as a guaranteed delivery date.
The Customer must ensure that the delivery address is accurate and that suitable access, personnel and facilities are available to receive the goods.
Deliveries could be delayed due to various reasons. In these instances, Cocoloco will not be liable for any consequential loss.
Please ensure that you check your delivery before signing for it.
Cocoloco will not accept liability for missing or damaged items unless this is brought to the attention of the courier / transporter. Please do not sign for your goods until you have physically checked them and are satisfied that they are in good condition.
If there is nobody to sign for the package at the given delivery address, you will be called by the courier on the number you have provided in your profile. If the customer cannot be reached, the delivery will be attempted the next day.
Should you have any special delivery requirements, please contact head office and notify the relevant department.
Pricing for delivery of goods will be included in your quotation provided we have a delivery address.
Cocoloco will not be responsible for any loss or damage to your product when couriered.
Privacy
Cocoloco values your privacy. Any personal information you provide will be collected and processed in line with the Protection of Personal Information Act (POPIA).
Prices
Cocoloco reserves the right to change prices without prior notice. Cocoloco may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Full payment upfront is required before the goods are dispatched / released.
Limitation of liability
We take reasonable care to ensure that the products, descriptions, images, sizes and prices displayed on our website are accurate. However, we cannot guarantee that colours shown on different screens will exactly match the actual product.
To the extent permitted by applicable law, Cocoloco will not be liable for any indirect, incidental or consequential loss arising from the purchase, use or delivery of our products, including loss of income, profit or business opportunity.
Our liability in relation to any product purchased from our online store will, where legally permitted, be limited to the amount paid for that product.
Nothing in these Terms and Conditions limits or excludes any rights or remedies available to customers under applicable consumer protection laws, or any liability that cannot legally be limited or excluded.
For other queries please call us directly.
Contact Details:
38 Carlisle Street, Durban, KZN, SA
031 309 4089